For workplace programmes, yes: a dedicated account manager. Events: a dedicated contact throughout planning. Meetings & Deliveries: our support team, always real people who know the service.

Same business day, as a commitment. Urgent matters are typically resolved within hours.

Onboarding, menu planning, dietary management, reviews, issue resolution and recommendations, in short, making sure your catering works and keeps improving.

Yes. For workplace catering your account manager is your consistent contact; across other services we keep continuity wherever possible, so you never start from scratch.

You are never without support. Other team members can access your account, so anyone can help when your usual contact is away.

Yes. Every service includes real human support; the format varies, but you can always reach someone who knows the business.

Aggregators are intermediaries connecting you to caterers, adding no expertise. Sands is the caterer: you speak to the people who make the food and manage the service.

Yes, a core part of the role: menu planning, seasonal updates, dietary accommodation and customisation, all handled by your account manager.

Your account manager learns your business: team size, schedule, dietary needs and preferences. Onboarding typically takes two to four weeks from enquiry to launch.

Directly. Your account manager gives you their email and phone at programme start. No call centres, no generic queues.