Frequently Asked Questions

Sands Catering is based in London, operating from a central production facility designed to support high-volume catering across London and the surrounding areas.

We have over 50 years of experience delivering workplace and event catering, working with a wide range of clients from corporate offices to large-scale venues across London.

Our facilities are purpose-built for professional catering at scale. We hold SALSA and FMC accreditations, a 5★ Scores on the Doors rating, and a 3★ Sustainability accreditation from the Sustainable Restaurant Association — their highest award.

We primarily serve London and the surrounding areas, with the ability to support wider locations depending on the scale and requirements of the booking.

We hold a 3★ rating from the Sustainable Restaurant Association — their highest award. Our focus on efficient production planning, responsible sourcing, and waste reduction underpins everything we do.

We work with corporate offices, professional sports organisations, event venues, and fast-growing businesses. We also support other caterers and food manufacturers with white-label products.

We prepare and deliver more than 10,000 meals every working day across our client base in London.

Sands Catering was founded over 50 years ago and has grown from its roots as a local London caterer into one of the city's largest catering operations. A personal, relationship-driven approach remains central to how we work with every client.

We are one of London's largest and longest-established catering delivery companies, specialising in working lunches, buffets, breakfasts, and meeting room hospitality. We also offer daily workplace catering programmes, event catering, grab-and-go solutions, pre-order meal programmes, and fully managed catering contracts.

Yes. We regularly deliver high-volume catering for corporate functions, large-scale events, and venue-based hospitality.

Yes. We specialise in ongoing workplace catering programmes, including daily breakfast and lunch services tailored to your team size, preferences, and budget.

Yes. We cater for all group sizes, from a small team meeting to a large boardroom event. Our online ordering platform makes it straightforward to place orders for any size of gathering.

Meeting deliveries are one-off or ad-hoc orders for specific occasions — working lunches, breakfasts, buffets. Workplace catering is an ongoing, contracted daily service for your whole team. Both are managed through the same platform and team.

Yes. We offer both one-off orders and long-term catering programmes. There's no obligation to commit to a contract to place a first order.

Yes. Breakfast is one of our core offerings — from continental selections to cooked breakfast services, available as a one-off delivery or as part of a daily workplace programme.

Yes. We regularly deliver coordinated catering across multiple sites for the same client, with a single point of contact and consistent service across all locations.

No. You can place one-off orders without an account. Account customers benefit from streamlined ordering, a dedicated contact, and easier management of regular deliveries.

Orders are typically placed by 4:30pm on the working day before delivery. We can often accommodate shorter lead times — contact us to discuss your requirements.

You can order online at orders.sandscatering.co.uk, by email at sales@sandscatering.co.uk, or by calling our team on 0207 619 7788. We're available Monday to Friday, 8am to 5pm.

Minimum order values vary depending on service type and location. Please contact us and we'll give you the details relevant to your order.

Yes. Changes and cancellations can typically be made before close of business on the working day before delivery. For large events, specific terms will be outlined in your quotation.

Yes, depending on the scale and nature of your order. We primarily serve London and the surrounding areas. Contact us to confirm whether your location is covered.

We'll always do our best to accommodate urgent requests, subject to availability. For immediate assistance, call us directly on 0207 619 7788.

Our standard cut-off is 4:30pm for next-day delivery. For same-day requirements, call us on 0207 619 7788 and we'll advise on what's possible.

Yes. We cater for a wide range of dietary needs, including allergies, intolerances, and cultural and religious preferences. 

Allergen information is clearly provided for all our dishes. Our team can supply detailed ingredient information on request, or visit our Allergens & Ingredients page.

Yes. We offer a wide range of vegan and vegetarian options across all our menus, as well as dishes that exclude gluten and dairy. Speak to our team to discuss specific requirements.

Yes. We regularly cater for large groups with diverse dietary requirements, with clear labelling on all dishes so everyone knows exactly what they're eating.

We follow strict allergen management procedures, but we cannot guarantee a completely allergen-free environment. We provide transparent risk assessments to help you make informed decisions for your team.

You can specify dietary requirements when placing your order online, or contact our team directly. For workplace programmes, your account manager will build requirements into your menu plan from the outset.

Start by browsing our services online or placing a first order via our ordering platform at orders.sandscatering.co.uk. If you'd like guidance on the right service for your needs, contact our team and we'll point you in the right direction.

We'll ask about your team size, location, how often you need catering, and your budget — then recommend the most suitable solution.

Yes. Depending on the scope of your enquiry, we can arrange a tasting or sample delivery. Contact our team to discuss what's possible.

Yes. We provide consultations to understand your requirements and design a tailored catering solution.

Typically: the number of people to be catered for, your location, how often you need the service, any dietary requirements, and your approximate budget. The more detail you can share, the more accurately we can tailor our proposal.

Pricing is transparent and displayed on our ordering platform for one-off orders. For contracts and programmes, pricing is based on menu selection, volume, service level, and delivery requirements — we work with you to maximise value within your budget.

Yes. Programme catering typically offers more competitive pricing than one-off orders, reflecting the volume and consistency of service. Your account manager can walk you through the difference.

We accept standard business payment methods, including bank transfer and invoicing.

Delivery charges vary depending on order size and location.

Yes. We provide tailored quotes based on your specific requirements. Contact us and we'll put a proposal together for you.

All prices are displayed excluding VAT, which is applied in line with UK law.

Account customers are assigned a dedicated contact who is your direct point of support. Their details will be provided when your account is set up.

Contact us immediately on 0207 619 7788 and we will resolve the issue promptly. We take service issues seriously and aim to respond and act straight away.

Yes. Contact your account manager or our team at sales@sandscatering.co.uk and we'll update your details right away.

Yes. Contract clients receive regular reporting on orders, usage, and performance.